I'M
Josh Wanamaker.
I’m a Principal Content Strategist, Content Designer, and UX Writer for Fortune 50 clients
in Silicon Valley and beyond.
Thanks for checking out my portfolio page. I've been working in UX Writing and Content Design/Strategy for around 8 years, with 11 years of overlapping experience in journalism, marketing, and enterprise documentation.
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I’m a Lead/Principal-level UX Writer, UX Consultant, and Content Designer/Strategist with a strong focus on user-centered content. My expertise includes creating UI/UX content such as microcopy, messaging, notifications, and onboarding instructions, as well as establishing and maintaining brand identity elements like voice and tone. I also have extensive experience in enterprise and admin documentation, help-center articles, and internal content. Additionally, I specialize in information architecture strategy and developing style guides, knowledge bases, and design systems. I've had significant success as an advocate for the user's experience, and make proactive efforts to collaborate with design, engineering, and UXR teams to facilitate that.
Some of the clients I've worked with include PioneerAI, Google Fiber, Google and Google Workspace, X (formerly Google X), Nest, Microsoft, HP Enterprise, Uber, Mozilla, RMS, Alight Solutions, and others.
Experience
Check out my LinkedIn profile.
2016 - 2018
Vitei Backroom
UX Writer / Tech Writer
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• Wrote VR and AR-focused documentation for developers and administrative staff.
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• Designed a corporate-focused style guide for internal documentation formatting rules.
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• Produced UX content for public audiences in collaboration with marketing, engineers, and design leads.
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• Used Adobe InDesign, Illustrator, Photoshop to produce UX and UI mockups.
2016
Enterprise Tech Writer
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• Wrote Enterprise and Administrator help content for Google Drive, Docs editors, and Google Keep.
• Wrote Trusted Tester documentation and help center content for Google Docs & Drive.
• Position was 95% remote; worked with teams in every major time zone.
2019 - 2021
RMS
Senior UX Writer / Content Strategist
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• Content Lead and STO for new treaty underwriting app TreatyIQ. Planned, wrote, and managed all app content, including microcopy and messaging.
• Lead a small group of tech writers to produce a 100-page, 14,000+ word user guide for TreatyIQ.
• Spearheaded an In-App content feature for TreatyIQ. Wrote 300+ microcopy items for the app.
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• Spearheaded a complete corporate style overhaul for all internal and external documentation.
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• Designed, wrote, and implemented a 60+ article Style Guide in two separate headless CMSs.
• Wrote scripts and designed animatics
for TreatyIQ training videos.
Check out my portfolio to see samples of the work I did at RMS.
2019
Uber
Content Strategist
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• Used Confluence to write 100+ support articles for Uber's internal knowledge base.
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• Worked with the Confluence admin team to audit the company's massive 60,000-page internal KB down to about 20,000 individual pages.
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• Reformatted/rewrote/redesigned 300+ existing KB articles with Confluence and CSS according to updated style guide rules.
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• Wrote scripts and story-boarded training videos.
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• Used the Adobe CC Suite (Photoshop, Illustrator, InDesign) to produce graphics assets for articles.
2021
Microsoft
Senior Content Designer
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• Senior Content Designer for Microsoft D365 Connected Spaces, a retail-focused AI product that uses real-time data from security cameras to improve in-store operations.
• Managed all written Connected Store content, including microcopy, terminology, and messaging. Kept product to Microsoft style guidelines.
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• Developed content plans for team adoption of term use, user-education materials, and video tutorials.
2021 - 2022
Alight Solutions
Senior Content Designer
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• Senior Content Designer for an initiative to develop a proprietary design system called ADS.
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• Wrote a comprehensive style guide to govern voice & tone, grammar, punctuation, accessibility, etc of the Alight Design System documentation.
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• Built the ADS knowledge base within the Zeroheight CMS. Used Figma to produce component reference examples
2022 - Nov 2023
Google Fiber
Lead UX Writer
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• Principle stakeholder for all copy across Google Fiber’s mobile app, web portal, and customer acquisition flow.
• Wrote general content, microcopy, messaging, onboarding copy, and technical docs for all Google Fiber platforms, from prototype-stage to General Availability release.
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• Worked with UX designers to write and update copy using Figma prototypes and integrated plugins with Google Sheets.
• Constant cross-team collaboration with stakeholders and PMs in UX, Eng, Legal, Brand, and Research.
2023 - PRESENT
Apple
Senior Content Designer
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• Owned end-to-end content design for integrations between cellular carriers and the iPhone buyflow, including product selection, customization, and checkout, ensuring alignment with Apple's brand voice and user experience standards.
• Collaborated with UX, Product, Eng, and Legal stakeholders to write user-centered copy that streamlined the e-commerce journey across the iPhone buyflow.
• Maintained consistency in tone, terminology, and style across all transactional touchpoints, adhering to Apple's content guidelines when implementing Apple partner content requirements into Carrier Deals and Carrier Upgrades section of the Apple store.
2013
Tech Writer
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• Built an internal wiki knowledge base for the Google Glass product & sales team.
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• Populated knowledge base with Salesforce operations docs and Glass hardware instruction documentation.
2013 - 2014
Google ( X )
Senior Tech Writer
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• Built internal wiki knowledge base and wrote 100+ documents including training programs and operations manuals.
• Created comprehensive style guide to dictate and maintain project voice and tone, formatting compliancy, communication standards.
• Lead small team of entry-level tech writers to produce API documentation for developers.
2023 - PRESENT
PioneerAI
Lead Content Strategist
• Lead strategist for content development and implementation across PioneerAI LLM products and supportive infrastructure.
• Lead writer for UX/UI content, including microcopy, menus, error messaging, tooltips, onboarding, customer acquisition, etc for several internally developed LLM products.
• Owner of corporate style guide and design system documentation, governing UX component library guidelines.
• Regular iterative collaboration with UX researchers to implement results of testing and KPI metrics to refine the public-facing experience.
• Manage a small team of UX writers and handle cross-collaboration with UX designers and stakeholders on Engineering, Legal, and Marketing teams.
SKILLS
EXPERIENCE IN YEARS
CONTENT STRATEGY
8
EDITORIAL
+ 12
UX CONTENT
9
FIGMA
8
ENTERPRISE DOCS
9
TECH WRITING
11
XML / HTML
4
PHOTOSHOP
+ 12
ILLUSTRATOR
7
INDESIGN
7
FRAMEMAKER
3
AFTER EFFECTS
6
CSS
4
